(250) 638-8177 | 4610 Park Ave, V8G 1V6 | library@terracelibrary.ca

Frequently Asked Questions



Fines accumulate until you either renew the item or return it. Max fines are $25 for Adult Patrons and $10 for Junior Patrons.

Automatic Renewals

Sitka will try to renew items on your behalf when the due date approaches, sending you an e-mail about the results when it makes an attempt. If the item is not in high demand, the renewal will likely be successful.

Automatic renewals will not apply to Library of Things or items borrowed from other libraries.

Renew Online

As long as your fines are under $5.00 and the item isn't from a distant library, this is a great option. Click "Login" at the top of this page and you can sign in. Below is a list of all steps involved:

Renew by Email or Phone

You can call us at 250-638-8177 or send us an email at library@terracelibrary.ca. Be sure to have your library card handy, because we will ask for its number! This is a great option if you wish to renew an item that's well past its due date, has run out of renewals, or has come from a different library.

Visit the Library

Of course, if you're already in town, you can just stop on by. You don't need to bring the items in question, but you will need either your library card or some ID to verify your account. We're happy to help!


What happens when I'm late returning my items?

The Library charges fines for overdue materials:

Fines must be paid down to below $5.00 in order to take out additional library items.

If you do not return your items the Library may refer your account to a collection agency.

Where can I return my library items?

You may return your items to any public library in British Columbia or to the Coast Mountain College Library.

How long may I borrow library items?

Some items, such as Quick Reads or popular machines (like the Steam Juicer) must be returned after 7 days and cannot be renewed.

How many items can I borrow at one time?

Patrons may borrow up to fifty items at any one time but there are limits on the number of items per format.

Library Card

Can I get a library card right now?

Of course! You can apply online. We will send you a library card number, which you can use for online services. You will have 30 days to pick up the physical card, finally providing us with proof of local address.

Even online applications need to satisfy the requirements presented below.

You can also print our Registration Form at home and bring it into the library with your ID to get a library card.

How do I get a library card?

Library cards are issued at no charge to residents of Terrace, Thornhill, Rosswood, New Remo, Old Remo, Jackpine Flats, Copperside, Usk, the Nass Valley and all communities east to Chimdemash. All Nisga'a members are eligible for a free card. Visit the Library and bring a piece of identification with your name and current mailing address. Parents are held responsible for materials borrowed by children.

A parent or legal guardian must sign for children under 15 years of age.

Does my Membership cost anything?

Residents living in the North Coast Library Federation region (Hazelton, Houston, Kitimat, Prince Rupert, Smithers or Stewart) may become members of the Library at no charge upon presention a valid library card from their home library.

Residents living outside of the North Coast Library Federation who have a library membership from any other public library in British Columbia may apply for a BC One Card at no charge. Residents are required to present their home library card to receive this service.

Adults not included in the above scenarios are required to pay a non-refundable membership fee:

Who can use my card?

Anyone, as long as you've placed their name on the account! Would you like your husband to pick up holds on your behalf? Perhaps you'd like to check out science kits for your child using your own card?

Anyone can use your card, so long as they have permission (which will be explicitly listed on your account). If they do not have the card with them, we will need some kind of ID.

What do I need to get a Library Card?

You will need a piece of government issued ID with your name and current mailing address. Your mailing address must be from our service area.

Does my membership expire?

Yes, it expires every 3 years. To renew your membership please bring in your library card and we will check that your account information is up to date. If your address has changed in the last three years, please bring a copy of your ID to verify the change.

How old do I have to be to get a Library Card?

Library cards are available to you no matter what your age. If you are 15 years or older you can get a card with your own ID. If you are 14 years & under, you must have a parent (or guardian) present with their ID.

Toddlers and babies are also welcome! Join our First Steps program to get a fillable reading card that turns into a birthday gift when the time is right!

What happens if I lose my library card?

If the card is returned to the library, we will contact you and we hold the card until you come in to claim it. ID must be presented to retrieve your lost card. If you lost your card but it has not been returned to the library, we can replace your card for $1.

I forgot my library card, can I still take items out?

Yes, but you need to show us a piece of ID and then we can access your account.

What is a "Hold Notification"?

When you have requested an item that has become available to pick-up, we will contact you. We have three ways we can contact you: phone, email or text message. We keep these items for one week from the notification date. If you have selected the E-mail option, please be aware that emails may initially appear in your Junk/Spam folder.

I have fines on my account can I still take items out?

As long as your account is in good standing, which means your fines are under $5.00 with no lost or damaged items.

What if I forget my pin/password or it does not work?

Contact the library and staff will reset your pin to the last 4 digits of your library card number.

What is my email used for?

Your email can be used for hold notifications (should you choose), overdue item reminders, hold cancels or account expiry reminders.

I have a lost or damaged item can I check out items?

No, lost books must be paid for or returned before any other items can be taken out. Damaged items must be paid for or replaced.

Terrace Collection

What is the Terrace Collection?

The Terrace Collection houses resources that contain significant information about our Service Area. This includes Terrace, Thornhill, and Kitselas Canyon. The Terrace Collection also focuses on materials about the Tsimshian and Nisga'a.

How do I search for material in the Terrace Collection?

Just type "Terrace Collection" into our catalogue search to get a list of all the materials.

Can I take borrow material from the Terrace Collection?

Unfortunately, we cannot allow patrons to take these materials out of the library. Many of our items in the Terrace Collection are out-of print and often very delicate. Fortunately, many of the materials in our Terrace Collection have copies in general circulation as well; these copies can be borrowed by library patrons.

How do I view material from the Terrace Collection?

You'll have to come in-person and view the material during our opening hours. We will require a government ID to be used as collateral while the object is in your possession. You may not leave the library with the material.

Can I photocopy material in the Terrace Collection?

The items in the Terrace Collection are very heat -and light- sensitive. We do not permit them to be photocopied, but you may take a photo if you disable the flash.

Do you have maps or plans of the area?

We do, and you may ask our staff to direct you to those materials.

Do you have old photographs?

Yes, we have a number of old photographs which are available for viewing online in our History section. Photo albums of our archived holdings are available for viewing in library only.

Can I donate to the Terrace Collection?

The Library will consider all items written by local authours and/or that have historical significance in our Service Area for placement in the Terrace Collection. Donated materials become a permanent part of our collection and will not be returned to you. If you have any special instructions or wishes, let us know before donating and we will do our best to accomodate them.

Do you have books by local authours?

This is one of the primary contributions to our Terrace Collection. We are proud to have many books by local authors focusing on a wide variety of topics. They are included in our Terrace Collection and are also in general circulation.


What is Zoom?

Zoom is a cloud-based video conferencing platform. A "Zoom Meeting" refers to a meeting that is hosted using Zoom, and attendees can join the meeting in-person, via webcam or video conferencing camera, or via phone.

You do not need to have a Zoom account to attend a Zoom meeting.

You will need a computer, tablet, or smartphone with speaker or headphones.

You will be sent an email invitation with a unique Meeting ID, and password. At the start time of your meeting, simply click on the link in your invitation to join. Participants will then be asked to enter the password to join the meeting.

You have an opportunity to test your audio at this point by clicking on "Test Computer Audio". Once you are satisfied that your audio works, click on "Join audio by computer". You may also join a meeting without clicking on the invitation link by going to join.zoom.us on any browser and entering the Meeting ID provided by our e-mail to you.

Zoom Tips

A basic rule of video conferencing etiquette is to mute yourself when you're not speaking. Muting yourself when you're not talking cuts down on distracting background noise. In your preferences, you can set yourself to be automatically muted when you join a meeting. When you are ready to un-mute yourself, a neat shortcut is to hold down the space bar if you need to chime in for a brief second.

Somewhere on your Zoom screen you will also see a choice to toggle between "speaker" and "gallery" view. "Speaker view" shows the active speaker. "Gallery view" tiles all of the meeting participants in a single screen.

Click here to learn more about joining a meeting!